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VVANGUARDWEB SOLUTIONS

Concept Project · Education

Education Course Portal

Course catalogue, enrolment enquiries and an FAQ assistant for a training provider.

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This is a Concept Project created to demonstrate our approach. It is not completed client work, and no client results are claimed.

Desktop & mobile previews

Illustrative interface previews. No live demo is published for this concept yet.

Objective

Make courses easy to compare and answer routine questions instantly.

The challenge

Staff spend hours answering the same questions about dates, fees and entry requirements.

Key features

  • Course catalogue & filters
  • Course schema markup
  • Enrolment enquiry form
  • FAQ chat assistant
  • Event / intake calendar

Demonstrated solutions

Grounded FAQ assistant

Answers only from approved course content and hands over to staff when unsure.

Comparable course pages

Consistent fields for duration, format and fees on every course.

Technical documentation

Capabilities demonstrated in this project

AI Receptionist & Automation

Calls and chats answered, qualified and routed — with clear rules for human handoff.

  • Conversation flows designed per enquiry type
  • Urgency rules that escalate to a person
  • Enquiries logged to CRM or email
  • Transparent disclosure that callers speak to AI
Routing rule exampleyaml
intent: emergency_leak
triggers: ["water everywhere", "burst pipe"]
action: transfer_to_on_call
fallback: take_message_and_sms
intent: quote_request
action: collect_details -> crm.create_lead

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